Privacy Policy

Last updated: December 2024

Welcome to SukiSocial. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our social media management platform at sukisocial.com.

Information We Collect

Personal Information

• Account Information: Name, email address, profile picture
• Authentication Data: OAuth tokens for connected social media accounts
• Usage Data: How you interact with our platform, features used, and content created
• Payment Information: Billing details and subscription information (processed securely by Stripe)

Social Media Data

• Connected Accounts: Usernames, profile information from your connected social media platforms
• Content Data: Posts, captions, media files, and scheduling information
• Analytics Data: Performance metrics and engagement statistics from your social media accounts

Technical Information

• Device Information: Browser type, operating system, IP address
• Usage Analytics: Pages visited, features used, time spent on platform
• Cookies: Essential cookies for functionality and optional analytics cookies

How We Use Your Information

Service Provision

• Provide and maintain our social media management platform
• Connect and manage your social media accounts
• Schedule and publish content across platforms
• Generate analytics and performance reports
• Process payments and manage subscriptions

Platform Improvement

• Analyze usage patterns to improve our services
• Develop new features and functionality
• Provide customer support and respond to inquiries
• Send important service updates and notifications

Legal Compliance

• Comply with applicable laws and regulations
• Protect against fraud and abuse
• Enforce our terms of service

Information Sharing

We Do Not Sell Your Data

SukiSocial does not sell, rent, or trade your personal information to third parties.

Limited Sharing

We may share your information only in these circumstances:

• Service Providers: Trusted partners who help us operate our platform (hosting, payment processing, analytics)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share specific information

Data Protection

All third-party service providers are bound by strict confidentiality agreements and data protection requirements.

Data Security

Security Measures

• Encryption: All data is encrypted in transit and at rest
• Access Controls: Strict access controls and authentication requirements
• Regular Audits: Security assessments and vulnerability testing
• Employee Training: Regular security training for our team

Data Retention

• Active Accounts: Data retained while your account is active
• Deactivated Accounts: Data retained for 30 days after account deactivation
• Legal Requirements: Some data may be retained longer for legal compliance

Your Rights and Choices

Access and Control

• View Your Data: Access your personal information through your account settings
• Update Information: Modify your profile and account settings
• Delete Account: Request account deletion (subject to data retention policies)
• Data Export: Request a copy of your data in a portable format

Communication Preferences

• Marketing Emails: Opt in/out of promotional communications
• Service Notifications: Control non-essential service updates
• Cookie Preferences: Manage cookie settings in your browser

Social Media Permissions

• Revoke Access: Disconnect social media accounts at any time
• Permission Control: Manage what data each platform can access
• Limited Scope: We only request necessary permissions for core functionality

International Data Transfers

Global Operations

SukiSocial operates globally and may transfer your data to countries with different privacy laws. We ensure adequate protection through:

• Standard Contractual Clauses: EU-approved data transfer mechanisms
• Adequacy Decisions: Transfer to countries with adequate data protection
• Additional Safeguards: Technical and organizational measures

Children's Privacy

Age Requirements

SukiSocial is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

Changes to This Policy

Policy Updates

We may update this privacy policy from time to time. We will notify you of any material changes by:

• Email Notification: Sending an email to your registered address
• Platform Notice: Displaying a notice on our platform
• Updated Date: Clearly marking the "Last updated" date

Continued Use

Your continued use of SukiSocial after policy changes constitutes acceptance of the updated policy.

Contact Us

Questions and Concerns

If you have questions about this privacy policy or our data practices, please contact us:

Email: privacy@sukisocial.com Address: SukiSocial (Sukeetech Ltd), [Your UK Address] Support: Use our in-platform support chat at sukisocial.com

Data Protection Officer

For EU residents with specific privacy concerns, contact our Data Protection Officer at dpo@sukisocial.com.

Legal Basis (EU Users)

GDPR Compliance

For users in the European Union, we process your data based on:

• Contract Performance: To provide our services
• Legitimate Interest: To improve our platform and prevent fraud
• Consent: For optional features and marketing communications
• Legal Obligation: To comply with applicable laws

Your GDPR Rights

• Right to access, rectification, and erasure
• Right to data portability
• Right to restrict processing
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with supervisory authorities

UK Data Protection

UK GDPR Compliance

As a UK-based company, we comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

UK Information Commissioner's Office (ICO)

You have the right to lodge a complaint with the UK Information Commissioner's Office if you believe we have not handled your data properly. Visit ico.org.uk for more information.

Cookie Policy

Essential Cookies

We use essential cookies to:

• Maintain your login session
• Remember your preferences
• Ensure platform functionality

Analytics Cookies

Optional analytics cookies help us:

• Understand how you use our platform
• Improve our services
• Provide better user experience

Cookie Management

You can manage cookie preferences through your browser settings or our cookie consent banner.