Terms of Service

Last updated: December 2024

Welcome to SukiSocial. These Terms of Service ("Terms") govern your use of our social media management platform and services at sukisocial.com. By accessing or using SukiSocial, you agree to be bound by these Terms.

Acceptance of Terms

Agreement to Terms

By creating an account or using our services, you agree to these Terms and our Privacy Policy. If you disagree with any part of these terms, you may not access our platform.

Age Requirements

You must be at least 13 years old to use SukiSocial. If you are under 18, you must have parental or guardian consent to use our services.

Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Description of Service

SukiSocial Platform

SukiSocial is a social media management platform that allows users to:

• Connect and manage multiple social media accounts
• Create, schedule, and publish content across platforms
• Analyze performance and engagement metrics
• Collaborate with team members
• Access premium features through subscription plans

Service Availability

We strive to maintain high service availability but do not guarantee uninterrupted access. We may perform maintenance, updates, or modifications that temporarily affect service availability.

User Accounts and Registration

Account Creation

To use SukiSocial, you must create an account by providing accurate, current, and complete information. You agree to update your information promptly if it changes.

Account Security

You are responsible for:

• Maintaining the security of your account credentials
• Notifying us immediately of any unauthorized access
• Ensuring your account information remains accurate and up-to-date

Account Termination

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent or abusive behavior.

Acceptable Use Policy

Permitted Uses

You may use SukiSocial for:

• Managing your own social media accounts
• Creating and scheduling legitimate content
• Analyzing your social media performance
• Collaborating with authorized team members

Prohibited Activities

You agree not to:

• Violate Laws: Use our service for any illegal or unauthorized purpose
• Infringe Rights: Violate intellectual property rights or privacy of others
• Harm Platform: Attempt to disrupt, damage, or interfere with our systems
• Abuse Services: Use our services for spam, harassment, or malicious content
• Share Accounts: Share account credentials with unauthorized users
• Reverse Engineer: Attempt to reverse engineer or copy our platform
• Data Mining: Scrape or collect data without authorization

Content Standards

You are responsible for all content you create, schedule, or publish through SukiSocial. Content must:

• Comply with applicable laws and regulations
• Respect intellectual property rights
• Not contain harmful, offensive, or inappropriate material
• Follow platform-specific guidelines for each social media network

Subscription and Payment Terms

Subscription Plans

SukiSocial offers various subscription tiers with different features and limits:

• Free Tier: Basic features with limited functionality
• Basic Plan: Enhanced features for individual users
• Pro Plan: Advanced features for professionals
• Agency Plan: Enterprise features for teams and agencies

Payment Terms

• Billing: Subscriptions are billed in advance on a monthly or annual basis
• Automatic Renewal: Subscriptions automatically renew unless cancelled
• Price Changes: We may modify pricing with 30 days' notice
• Refunds: Refunds are provided according to our refund policy

Cancellation

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period.

Intellectual Property Rights

Our Rights

SukiSocial and its original content, features, and functionality are owned by SukiSocial (Sukeetech Ltd) and are protected by international copyright, trademark, and other intellectual property laws.

Your Rights

You retain ownership of content you create and publish through our platform. By using our services, you grant us a limited license to process and transmit your content as necessary to provide our services.

Third-Party Content

Our platform may contain content from third parties. We are not responsible for third-party content and do not endorse or verify its accuracy.

Privacy and Data Protection

Data Collection

We collect and process personal data as described in our Privacy Policy. By using our services, you consent to our data practices.

Data Security

We implement appropriate security measures to protect your data, but cannot guarantee absolute security.

Data Retention

We retain your data as long as your account is active and as required by law. You may request data deletion subject to our data retention policies.

Limitation of Liability

Disclaimer of Warranties

SukiSocial is provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including but not limited to:

• Merchantability and fitness for a particular purpose
• Non-infringement of intellectual property rights
• Accuracy, completeness, or reliability of content
• Uninterrupted or error-free service

Limitation of Damages

In no event shall SukiSocial be liable for:

• Indirect, incidental, special, or consequential damages
• Loss of profits, data, or business opportunities
• Damages exceeding the amount paid for our services in the 12 months preceding the claim

Essential Purpose

These limitations apply even if we have been advised of the possibility of such damages and are fundamental to the agreement between you and Sukee.

Indemnification

Your Indemnification

You agree to indemnify and hold harmless Sukee from any claims, damages, or expenses arising from:

• Your use of our services
• Your violation of these Terms
• Your content or activities on social media platforms
• Your violation of any third-party rights

Termination

Termination by You

You may terminate your account at any time by contacting us or using the account deletion feature.

Termination by Us

We may terminate or suspend your account immediately if:

• You violate these Terms
• You engage in fraudulent or abusive behavior
• Required by law or regulation
• You fail to pay subscription fees

Effect of Termination

Upon termination:

• Your access to our services will cease
• Your data will be handled according to our data retention policy
• Outstanding payments remain due
• These Terms survive termination for applicable provisions

Dispute Resolution

Governing Law

These Terms are governed by the laws of England and Wales, without regard to conflict of law principles.

Dispute Resolution Process

1. Informal Resolution: Attempt to resolve disputes informally first
2. Mediation: If informal resolution fails, consider mediation
3. Arbitration: Disputes may be resolved through binding arbitration
4. Court Action: Either party may seek injunctive relief in court

Class Action Waiver

You agree to resolve disputes individually and waive any right to participate in class action lawsuits.

Changes to Terms

Modification of Terms

We may modify these Terms at any time. We will notify you of material changes by:

• Email notification to your registered address
• Notice on our platform
• Updated "Last updated" date

Continued Use

Your continued use of Sukee after changes constitutes acceptance of the modified Terms.

Miscellaneous

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and SukiSocial.

Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

Assignment

You may not assign your rights under these Terms without our written consent. We may assign our rights and obligations to any party.

Contact Information

Questions and Support

If you have questions about these Terms, please contact us:

Email: legal@sukisocial.com Address: SukiSocial (Sukeetech Ltd), [Your UK Address] Support: Use our in-platform support chat at sukisocial.com

Legal Notices

For legal matters, please contact our legal team at legal@sukisocial.com.

UK-Specific Terms

UK Consumer Rights

If you are a UK consumer, you have certain rights under UK consumer protection laws, including:

• Right to cancel within 14 days of subscription
• Right to fair terms and conditions
• Right to clear pricing information
• Right to dispute resolution

UK Data Protection

We comply with UK GDPR and the Data Protection Act 2018. For more information, see our Privacy Policy.

UK Trading Standards

We operate in accordance with UK trading standards and consumer protection regulations.